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Process Maps for Court Servers

15 03 2018

Process Maps for Court Servers

Problematic and failed service of process is often cited as one of the main obstacles for a more efficient work of courts in Serbia. Court documents are delivered to citizens and other parties to the procedure by either the Post Office or court process servers.

In addition to scant material resources – lack of official vehicles, uniforms, as well as often very large territories to cover, court process servers point out wrong or non-existent addresses, as well as different process provisions contained in laws governing civil, criminal and enforcement cases as biggest issues that hamper their work. During three training sessions held this winter for process servers from three Belgrade basic courts and the court from Kragujevac, most participants also emphasized poor coordination between court process servers, judges and other staff, as well as the need to appoint one or more judges to monitor court servers as some of the measures to improve their work.

USAID Rule of Law Project is working on improving the service of process and determining practical solutions to help courts regulate their process servers and their work, as well as their cooperation with the Post Office. With that in mind, we have developed process maps intended primarily for court process servers. These maps utilize a visual and user-friendly manner of presenting all steps related to service of process in civil, criminal and enforcement cases. To accompany the maps, a brochure intended as a quick reference guide in the field was developed containing also additional information on correct and successful service valid for all procedures.


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